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Your Questions Answered

Member Unification has been completed.

Member Unification Booklet

Digital banking videos

Member Unification

A: Member Unification is the final step in uniting Shipbuilders Credit Union (SCU) accounts with the Kohler Credit Union (KCU) operational system. 

A: All members (KCU & legacy SCU) will be impacted by the service interruption during Member Unification weekend. Only legacy SCU members will be affected by a change in operating systems. 

A: The benefits will be a seamless, unified member experience designed to support members through life’s everyday moments with:   

  • Full access to all Kohler Credit Union branches and services for all members 
  • A more robust digital banking experience.   

A: Yes – the institutions have been legally merged since October 1, 2024, but we had to wait to complete full integration of the operating systems.

After Member Unification

A: No, your account and routing numbers will remain the same. 

A: No, your checks will continue to work—no replacements are needed. Whenever checks are reordered, however, the routing number should be updated to reflect the permanent KCU routing number. 

A: No, all automatic payments (ACH), direct deposits, and scheduled transfers will continue without interruption. You don’t need to take any action. 

A: Starting November 3, you’ll need to activate and use your new KCU VISA® debit card.

A: No, all legacy SCU members will need to enroll in KCU’s digital banking platform and download the KCU app. More information will be provided soon. 

A: Yes – all members will be able to conduct transactions at all branches via all channels (lobby, drive thru, ATM...) 

A: Reach out to us via your preferred method! We’re ready to help answer your questions in branch, or over the phone!  

A: Starting November 3, you can:  

  • Visit kohlercu.com and click “Enroll in Digital Banking”  

  • Download the Kohler CU app and tap “Enroll Now”  

A: New permanent branch hours will begin Monday, November 10th: 

  Drive Thru Lobby
Monday - Thursday 8:30am - 5:30pm 9:00am-5:00pm
Friday 8:00am - 6:00pm 9:00am-6:00pm
Saturday 8:00am - 12:00pm Appointment Only

A: Not immediately. While your account will be accessible, please note that balances and transaction postings may take a few days to fully catch up. During this time, some balances may not reflect recent activity. However, any scheduled deposits or payments will be back-dated to their original scheduled date, ensuring your records remain accurate once all updates are complete. We appreciate your patience as everything syncs up.